Technical support

24/7

You can leave a request for technical support on a 24/7 in one of the ways convenient for you: through the form of technical support, Skype, Viber. Our specialists will answer you as soon as possible. Opening hours of the technical support office:
Mon-Sat 9.00 - 18.00, Sun - day off
(GMT + 3)

How to get technical support:

  • Fill out the emergency form below

This is the main mechanism for receiving emergency assistance 24/7, the form immediately sends an automatic e-mail to all our technical specialists. You should expect a contact from our specialist after submitting the form.

  • If you want to get a telephone consultation with a technical specialist, please call us at WhatsApp, Skype or Viber: +37529 3779103 ; +37529 162 94 32 
  • You can use all the messenger features, such as text chat, audio message, picture, video, etc..
  • If our technical support team can not immediately answer you, you will receive a call within the next few minutes.
  • If you do not have WhatsApp, you can call us through regular telephone service:                         +37529 3779103 +37529 1629432
  • Be sure to send a short description of your problem. Please, do not forget to specify your TeamViewer ID or VR attraction’s serial №.

Looking for answers? We are waiting for questions!

How often do new films come out?

By purchasing a simulator of extreme sports, you get 20 films in the basic set and the opportunity to subscribe to new ones. Our animation studio Dreampix constantly works on new content: several films are produced simultaneously, which allows us to provide our customers with new games every 2-3 months.

Is it difficult to use an attraction?

The set of delivery of the attraction includes all necessary documents, instructions and safety certificates. After the assembly, the start is carried out automatically, the control can be performed from the keyboard that comes with the kit, or from a mobile device based on Android.

Are there any guarantees and technical support?

We give a guarantee of 12 months for all equipment and provide technical support in 24/7 mode. Modular design of the attraction makes it easy to identify emerging problems and eliminate them in the shortest possible time.

How to use the attraction for business?

At an average price of 3-7 dollars per session and installation in a passable place, the attraction on average provides an income of $ 5,000 per month. Ideal for installation in amusement parks, shopping malls, as well as for use in events.

How to control the operator's work?

For your convenience, X-starter has 2 levels of access: administrator and user. In the admin menu, you can create up to 10 users (operators), each with his own login and password, so the reports will indicate who exactly, at what time, and how many times he started the ride (indicating his name)

What is the cost and terms of the attraction?

The cost of the attraction can be quickly determined by contacting our managers or a dealer in your area. The dispatch is made within 3 days after payment.